Return and refund policy

At ASSATTES, your satisfaction is our top priority. If you are not satisfied with a product, we offer the following return options:

Return period

You can return items to us within 14 days of receiving the goods.

Conditions for returns

• The goods must be in their original packaging and unused condition.
• All accessories and documentation must be complete.
• The original packaging must not be damaged.

Return shipping costs

The customer bears the costs for the return shipment, unless the goods are faulty or were delivered incorrectly.

refund

After receiving and inspecting the returned item, we will refund the purchase price within 14 days to the original payment method.

Exceptions

The following are excluded from returns:

• Custom-made and customer-configured products
• Items that are already assembled or installed
• Damaged or incomplete returns

Note for business customers (B2B)

Please note: Business customers do not have a statutory right of withdrawal . The return policy mentioned above is a voluntary goodwill arrangement by ASSAT TES UG.

Return

To arrange a return, please contact us:

• Email: [Your email address]
• Phone: [Your phone number]
• Contact form: Click here

We will then send you a return authorization and further instructions.

Return address

ASSATTES
Tachauer Str. 50
95671 Bärnau
Germany

Return form

Please fill out this form and include it with your return:

Note: Please print this form and include the completed form with your return. Alternatively, you can also send us the information by email.