Exchanges & Complaints

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Returns & Complaints

Returns – please note:

If possible, return goods in original packaging with accessories
If no original packaging: please protect sufficiently
Please always include a short comment (reason for return)

Received the wrong item?

Send us a photo of the item received. We will immediately send you the correct item and cover the return shipping costs.

Item defective?

Briefly describe the problem – feel free to include a photo. We will help you quickly and cover the return shipping costs for justified complaints.

Ordered the wrong item?

Unfortunately, we cannot offer a free exchange. However, you can return the goods via your normal right of withdrawal (14 days) and reorder the correct item.

Contact: info@assat-tes-ug.de · Tel.: +49 09635 924960